Refund Policy

Refund Policy

Last Updated: [Month, Year]

At NovaMartz, customer satisfaction is our top priority. If you are not completely happy with your purchase, please review our refund policy below.

🔄 Returns

  • We accept returns within 14 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • To start a return, please contact us at novamartz@gmail.com with your order number.

💵 Refunds

  • Once we receive and inspect your returned item, we’ll notify you by email.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds are issued to your original payment method only.

  • Shipping charges are non-refundable (unless the product was defective or incorrect).

🔁 Exchanges

  • We replace items only if they are defective, damaged, or delivered incorrectly.

  • To request an exchange, email us at novamartz@gmail.com with details and pictures (if possible).

❌ Non-Refundable Items

  • Gift cards & digital products

  • Personal care items (for hygiene reasons)

  • Items returned after 14 days of delivery

📧 Contact Us

For questions about refunds or returns, please reach out to us: